Skip to Content
Australian support for tuning kits, hardware, and dealer service Need fitment help? Contact us

Shipping & Delivery Policy

Last updated: 10 July 2026

This policy explains how we deliver products purchased from Paul Jacob Kurpiewski, trading as Maptun Australia (ABN 84 181 449 571). Because we sell both digital products and physical hardware, delivery depends on the type of product you order.

1. Digital products (licenses, software, service applications)

Most licenses and software are digital activations and are not physically shipped.

  • Digital products are issued after your order is confirmed and, where required, after fitment or vehicle details are verified.
  • Some licenses are tied to a VIN, ECU, Maptuner device or account and may require additional information from you before they can be activated.
  • Delivery is by email and/or activation against your Maptuner device or account. Please ensure your email address and vehicle details are correct at checkout.
  • If we need further information to issue your license, we will contact you using the details provided with your order.

2. Physical hardware (cables, Maptuner devices, accessories)

  • We ship hardware Australia-wide.
  • In-stock orders are dispatched within 2 business days of payment, subject to stock availability.
  • Estimated delivery time is typically 2–8 business days after dispatch, depending on your location and Australia Post service times.
  • Shipping costs are calculated at checkout based on your delivery address and order.
  • We deliver using Australia Post. Tracking details, where available, will be provided after dispatch.

3. Stock availability

Hardware shipping depends on stock and product type. If an item is out of stock or delayed, we will contact you as soon as possible with an estimated timeframe or alternative options.

4. Delivery delays

Estimated delivery times are guides only and are not guaranteed. We are not responsible for delays caused by carriers, weather, or other events beyond our control. If your order has not arrived within a reasonable time, contact us at info@maptun.com.au and we will help track it.

5. Incorrect address

Please make sure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. Re-delivery may incur additional shipping charges.

6. Damaged or lost shipments

If your order arrives damaged, or does not arrive, contact us at info@maptun.com.au as soon as possible so we can investigate and resolve the issue. Please see our Returns & Refunds Policy for your rights regarding faulty or damaged goods.

7. Delivery area

We currently ship within Australia only. We do not offer international shipping at this time.

8. Contact

Paul Jacob Kurpiewski (trading as Maptun Australia)
Email: info@maptun.com.au
Phone: 0408 755 658
Address: 7 Norton Drive, Melton VIC 3337